Thank you for choosing MAS Gems CO. for your precious purchases. We are committed to providing you with high-quality gems and jewellery that exceed your expectations. Please read our return and exchange policy carefully to ensure a smooth and transparent transaction process.

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Exchange Policy

• We offer exchanges for purchased items within three (3) working days from the date of purchase (only for gemstones).
• For authenticity checks, lab testing fees must be borne by the customer.
• To be eligible for an exchange, the item must be in its original condition, packaging, and with all tags attached.
• Customized items are not eligible for return or exchange.
• Items showing signs of wear, alteration, or damage will not be accepted.
• Exchange requests beyond the specified timeframe will not be entertained.

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Refund Policy

• Refunds are not offered for any purchases made at MAS Gems CO.
• Our focus is on providing the best possible exchange service to ensure your satisfaction.

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Exchange Procedure

1. Contact our customer service team within the specified timeframe.
2. Provide your original purchase receipt and details of the item you wish to exchange.
3. Our team will guide you through the process and provide instructions for returning the item.
4. Once the returned item is received and inspected, we will process the exchange accordingly.

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Exclusions

• Customized or personalized items (unless defective due to manufacturing).
• Items purchased during special promotions or sales events (subject to separate terms).

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Shipping Charges

• Customers are responsible for all shipping costs involved in the exchange process, including:
  • Return shipping of the original item
  • Shipping of the exchanged item back to the customer

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Contact Us

If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team. We are here to assist you in every possible way.

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Note: MAS Gems CO. reserves the right to amend or update this Return & Exchange Policy at any time without prior notice. We recommend reviewing this policy periodically for updates.

Thank you for your understanding and trust in MAS Gems CO.

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